Ticaga's team are based in Alcester and at home around the globe — building a professional, secure & unique helpdesk to suit every company.
Behind the scenes, our team work hard creating a professional, secure & unique helpdesk to suit every company — without the per-seat tax or the enterprise lock-in.
We started Ticaga because support software had drifted away from the teams actually doing support. So we built the opposite: one flat license, your data on your servers, and every feature that matters in the box.
Plain pricing, plain English, plain ownership. No surprises buried in a tier.
Your tickets live on a box you own. Every team member owns the product they shape.
We ship often and read every message. The roadmap is built with our customers, in public.
The small, opinionated crew building Ticaga day in, day out.
Michael wrote the very first version of Ticaga and now leads the company.
He looks after day-to-day operations, sets the product direction, and keeps Ticaga independent, self-funded, and focused on the teams who actually do support.
Beav is our lead developer and the brains behind Ticaga's core.
He owns the architecture, leads on new features and extensions, and is the code-master the rest of the team leans on when something hard needs solving.
Timothy builds Ticaga's plugins and extensions, and pitches in on the core alongside Michael & Beav.
If it bolts onto Ticaga — an integration, an add-on, a new extension — chances are Timothy built it.
We're a small crew that hires often. If building support software with a soul sounds like your thing, we'd love to hear from you.