// AI SUPPORT
AVAILABLEAI Support Integration
AI-assisted ticket triage, reply drafting, summaries, knowledge-base suggestions, provider settings, budgets, and usage controls.
triagedrafts
FEATURED EXTENSIONScore tools · paid extras · developer-ready
Extensions. Built in.
Extend Ticaga with included core tools and optional paid extras, all managed from the same extension system.
// FIRST-PARTY · v2.4
Featured extensions,
Featured extensions,
one admin panel.
Core extensions are included with Ticaga. Paid extras add specialised surfaces without changing the core help desk. Enable, disable, configure, and verify extensions from Admin → Extensions.
PAID EXTRA
// EXT.01 — LIVE CHAT
Real-time chat. One snippet to install.
A paid real-time chat extension with queueing, typing indicators, file uploads, offline-to-ticket handoff, visitor location context, and custom metadata.
~/extensions/live-chatView details →
// EXT.02 — SLA TRACKING
An SLA clock that doesn't lie.
Response and resolution targets, business-hours calendars, holidays, warning thresholds, breach monitoring, reports, and client-group policy overrides.
~/slaView details →
// EXT.03 — KNOWLEDGE BASE
Help-centre that deflects tickets.
Searchable articles with categories, attachments, tags, reading time, feedback, view tracking, related articles, SEO controls, and sitemap generation.
~/kbView details →
PAID EXTRA
// EXT.04 — PUBLIC ROADMAP
Show what you're shipping next.
A paid public roadmap with boards, customer votes, feature requests, ticket links, comments, changelog releases, activity logs, and board CSV export.
~/roadmapView details →
// EXT.05 — GDPR TOOLKIT
Privacy tools inside Ticaga.
Authenticated JSON/PDF exports, deletion requests, admin approval, scheduled anonymisation, consent records, cookie consent, geo targeting, and live chat/tracking script gating.
~/gdprView details →
FREE · PRO PAID
// EXT.06 — PLAYGROUNDS
Daily games for team momentum.
Workplace-safe logic and word games for employees, with daily challenges, streaks, achievements, profiles, seasons, and opt-out friendly leaderboards. First play is free; Pro unlocks deeper competition.
~/playgroundsView details →
ROADMAP · REQUEST
// EXT.07 — UPDATES
Plan safer upgrades.
A proposed updater that checks for custom modifications, backs up files and the database, applies updates and migrations, and allows rollbacks. review the roadmap request ↗
~/updates (roadmap)View request →
// EXTENSION CATALOGUE
More first-party surfaces,
More first-party surfaces,
ready when workflows need them.
Operational tools, billing integrations, customer surfaces, and internal workflow extensions that can be enabled from the same admin panel.
// TIME
AVAILABLETime Tracking
Timers, idle detection, ticket time logs, approval flows, billing data, reporting, and invoice handoff to connected billing systems.
timersbilling
// AUTOMATION
AVAILABLEAutomation Rules
Ticket workflow automation with triggers, conditions, actions, scheduled rules, assignment logic, escalations, and notifications.
rulesactions
// FIELDS
AVAILABLECustom Fields
Configurable ticket fields for collecting structured data, improving routing, and adapting Ticaga to specialised support processes.
ticketsforms
// APPOINTMENTS
AVAILABLEAccount Manager Appointments
Customer appointment booking for assigned account managers, with availability, approvals, reminders, calendar feeds, and audit logs.
bookingreminders
// STATUS
AVAILABLEService Status & Monitoring
Public status pages, uptime checks, incidents, subscriptions, metrics, live updates, and automated incident resolution controls.
incidentschecks
// WHMCS
AVAILABLEWHMCS Billing Integration
Customer, service, invoice, and single sign-on workflows for teams that connect support operations to WHMCS.
billingsso
// BLESTA
AVAILABLEBlesta Billing Integration
Blesta customer matching, service context, invoice visibility, billing actions, and single sign-on from Ticaga.
billingservices
// IMPORTER
AVAILABLEImporter
CSV, database, API, and extension-aware imports for moving customers, tickets, and related support data into Ticaga.
csvapi
// GROUPS
AVAILABLEClient Groups
Named customer groups with VIP status, SLA overrides, CSAT controls, sidebar badges, and automation-rule conditions.
vipsla
// CONTRACTS
BETAContracts
Contract templates, PDF rendering, customer signing flows, e-signature providers, public verification, and audit history.
pdfsigning
// ANNOUNCE
AVAILABLEAnnouncements
System announcements with categories, targeted visibility, view tracking, and customer engagement metrics.
noticesmetrics
// PBX
AVAILABLEPBX Management
PBX provider links for managing phone numbers, extensions, call logs, voicemail, and customer telephony context.
callsvoicemail
// SIMS
AVAILABLESIM Card Tracking
SIM usage analytics from MQTT telemetry, with customer self-service views, employee management tools, and reporting.
usagemqtt
// AUTH
AVAILABLESocial Login
Customer sign-in through supported social and identity providers, plus account linking and admin configuration.
identitylinking
// BRANDING
AVAILABLECustomisation
Workspace branding, colours, logos, timezone preferences, and white-label messaging controls.
brandingwhite label
// BUILD YOUR OWN
Start from the Demo Extension.
The bundled Demo Extension shows the real structure: extension.json, routes, Blade views, migrations, config, language files, lifecycle methods, hooks, sidebar navigation, and an API-style JSON endpoint. Use it as the reference for private panels, customer workflows, integrations, and internal tools.
$ app/Extensions/Installed/Demo
→ manifest · routes · views · config · lang
✓ reference extension included
$ GET /extensions/demo/api/status
→ { "status": "ok", "extension": "demo" }
✓ hooks · permissions · admin routes documented
// READY?
Core tools included.
Extras when needed.
Keep the core help desk lean, add paid surfaces like Live Chat and Public RoadMap when they make sense, and build private extensions from the Demo reference when your workflow needs something custom.